FAQs
At Olive Olé, we want you to shop confidently. Please peruse our Frequently Asked Questions section to see how we run.
Ordering & Payment
How can I place an order?
Please directly message us on Instagram if there's anything you like on our feed! We will follow up with an invoice and ship to you accordingly.
I’ve made a mistake on my order. What can I do?
You can contact our customer service through IG DMs or email at hello@oliveole.com. If it has not been shipped out yet, we may be able to remedy the problem. However, If it has already been shipped out, we are no longer responsible for the incorrect order.
Can I cancel my order?
If the order has not been shipped out yet, our customer service member may be able to cancel your order. No guarantees. You can contact the customer service through IG DMs or at hello@oliveole.com.
Shipping
Please see our Shipping Policy for more information.
Pick Ups
Where can I pick up my order?
We currently only offer pick ups from our Wheaton Westfield location.
How long do I have until I can pick up my order?
We will hold onto your pick-up orders up to ten (10) business days. If you need more time, please email us at hello@oliveole.com
I want to cancel my pick-up order. Do I get a refund?
If you cancel your order within two weeks of placing the order, then you will get a full refund. Refunds will take 7-10 business days to process back to your card.
I didn't pick up my order within two weeks, do I still get a refund?
Items not picked up within two weeks will be refunded with a 10% hold and service fee.
Returns
Please see our Return Policy for more information.
What do I do if my order is damaged or incorrect?
Items damaged by the customer cannot be returned, but if we have made any errors, please email us at hello@oliveole.com as soon as possible. We will take care of you as best as we can.
If you have other questions or comments, please let us know at hello@oliveole.com. We will get back to you as soon as possible.
All sale items are final sale.
XOXO
Olive Olé