To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Packages that are sent back to us due to incorrect address information will incur a $10 reshipping fee at the customer's expense.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
We do not ship internationally.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process, while Expedited orders can take up to 3 business days.
Orders placed after 5pm will be processed the next business day.
Orders with higher volume of items and/or more sale items typically take longer to process.
SHIPPING RATES & TIMELINES
Standard Shipping: $7.99
Expedited Shipping: $16
Free Standard Shipping: Order of $75+
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
Expedited Shipping will take 1-2 business days to deliver (but not currently guaranteed due to Covid-19).
When your order has been shipped, you will receive an email with tracking information. We use either USPS or UPS to ship out our orders.
Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from oliveole.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Olive Olé does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
If your Expedited Shipping does not deliver within two days, please contact us at firstname.lastname@example.org and we may be able to help you.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will email you as soon as we find out one or more items are missing to either replace with a different color, size, or item of similar price or cancel the out of stock item for you. If we do not hear back within 7 days of the date the order was place, then we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, Olive Olé reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Olive Olé reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity, and
- Chargebacks filed to our company.
Similarly, Olive Olé reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.